Information Telephones

If there’s no information desk, consider placing an information telephone near the entrance, accompanied by instructions on the purpose of the phone and how to use it. Present instructions visually and in braille.

Employees answering information phones should be trained to provide assistance to people impacted by blindness. The phones should include a system for people with hearing loss, as pre-recorded messages are not sufficient.

Use colour contrast to easily distinguish information phones from their surroundings. Use directional TWSIs or textural contrasts in floor materials (detectable by a long cane and underfoot) to lead individuals directly from the main entrance to the information phone.